PRIVACY POLICY
Your Privacy
Matters to Us
This Privacy Policy explains how Chiang Mai Popular Tour collects, uses, stores, and protects your personal information when you visit our website, make an inquiry, or book our travel services.
Chiang Mai Popular Tour respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, make an inquiry, or book travel services with us.By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Last Updated: July 2026
1. Information We Collect
We may collect personal information that is necessary to process your inquiry, booking, payment, or travel arrangements. Depending on the services you book, this may include:
- Full name, Email address, Telephone number
- Nationality, Date of birth, Passport details
- Accommodation , Pick-up & drop-off details
- Travel dates, itinerary information
- Booking & payment information
- Emergency contact, Special requests or other information relevant to your booking
We only request information that is reasonably necessary to provide the services you have requested or to meet legal and operational requirements.
2. How We Collect Your Information
We may collect personal information when you:
- Make a booking through our website
- Submit an inquiry or contact form
- Contact us by email, telephone, messaging service, or social media
- Communicate with us regarding an existing booking
- Provide information necessary for tours, transportation, accommodation, insurance, or other travel arrangements
3. How We Use Your Information
We may use your personal information to:
- Process and manage your booking
- Arrange transportation, accommodation, activities, guides, and other travel services
- Communicate with you about inquiries, bookings, changes, cancellations, or important travel information
- Process or confirm payments
- Provide customer service
- Arrange insurance required by law
- Maintain business
- Comply with applicable laws, regulations, and legal obligations
We do not use your personal information for purposes unrelated to our services without an appropriate legal basis or your consent where required.
4. Tourist Insurance and Required Personal Information
As a licensed tour operator in Thailand, we may be required to arrange accident insurance or other legally required coverage for tourists and relevant persons participating in our tours.
For this purpose, we may need to collect information such as your:
- Full name
- Date of birth
- Nationality
- Passport number or identification information
- Other information required by the insurance provider
We collet and provided to the relevant insurance company or authorized service provider solely for arranging, administering, or processing the required insurance coverage and related claims.
5. Sharing Your Personal Information
We do not sell or trade your personal information.
However, we may share information with trusted third parties when reasonably necessary to provide your booked services. These may include hotels, transportation providers, tour guides, activity providers, insurance companies, payment providers, website hosting providers, and other travel service suppliers involved in your booking.
Only information necessary to provide the relevant service will be shared.
We may also disclose personal information where required by law, government authorities, court orders, or where reasonably necessary to protect our legal rights, property, safety, customers, or others.
Some service providers may process information outside Thailand. Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable data protection requirements.
6. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand how visitors use our website, and provide a better browsing and booking experience.
Cookies may help us:
- Remember booking or shopping cart information
- Remember visitor preferences
- Understand website traffic and visitor interactions
- Improve website performance and functionality
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some features of the website, although you may still be able to browse the website and contact us.
Third-party services used on our website may also place cookies according to their own privacy policies.
7. Payment Information
Payments made through our website may be processed by third-party payment service providers or financial institutions.
Chiang Mai Popular Tour does not intentionally store complete credit or debit card details on our website servers when transactions are processed through an external payment gateway.
Payment providers may collect and process your information according to their own privacy policies and security procedures.
8. Website Analytics and Third-Party Services
We may use trusted third-party tools and services to operate, secure, analyze, and improve our website.
These services may collect technical information about how visitors interact with our website, such as pages visited, device type, browser information, and general usage data.
Where third-party services process personal information, their own privacy policies may also apply.
9. How We Protect Your Information
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Access to personal information is limited to persons and service providers who reasonably require the information to provide services, manage bookings, meet legal obligations, or operate our business.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing travel services, maintaining booking and accounting records, resolving disputes, and complying with legal, tax, insurance, and regulatory requirements.
When personal information is no longer required, we may securely delete, destroy, or anonymize it where appropriate.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Personal Data Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to your information, request corrections, request deletion in certain circumstances, object to or restrict certain processing, withdraw consent where processing is based on consent, and request information about how your personal data is being used.
Some information may need to be retained where required by law or where necessary to establish, exercise, or defend legal claims.
To make a request regarding your personal information, please contact us using the details below.
12. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Chiang Mai Popular Tour is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
13. Children's Personal Information
Where a booking includes a child, we may collect information necessary to arrange travel services, tickets, activities, or insurance.
Such information should be provided by the child’s parent, legal guardian, or another person authorized to provide the information on their behalf.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal obligations, or data protection practices.
The latest version will be published on this page with the updated revision date.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Chiang Mai Popular Tour handles your personal information, please contact us:
Your Rights, Your Control
You have the right to access, update, or delete your personal information at any time, If you have any questions or requests, our team is here to help.
WE ARE HERE TO HELP
Have Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.
- Whatsapp / Call : +66 (0) 65 262 2594
- Email: chiangmaipopulartour@gmail.com
- Mon -Sun: 08.00-18.00 Local time